Shipping policy
IN STORE PICK UP
Order flowers online for FREE in-store pickup at our Chippendale flower shop 7 days, Weekdays 9am - 5pm, Weekend 10am - 4pm
SAME DAY ORDERS
Same day flower delivery orders must be placed by 12pm for delivery before 6pm.
DELIVERY PRICES
We offer flower delivery in Sydney Metro Areas from Monday - Saturday.
Delivery pricing is based on distance from our local flower shop. Flower deliveries arrive between 12pm - 6pm, depending on our delivery driver's route for the day. There might be slightly delay because of unpredictable traffic and breakdowns.
Zone 1: $15
5km radius from Chippendale shop
Zone 2: $20
5km up to 10km radius from Chippendale shop
Zone 3: $25
10km up to 15km radius from Chippendale shop
Zone 4: $30
15km up to 20km radius from Chippendale shop
Zone 5: $35
20km up to 25km radius from Chippendale shop
Zone 6: $45
25km up to 30km radius from Chippendale shop
LOGISTICS
We deliver from 12pm to 6pm. We cannot guarantee specific time slots for daily blooms but it's still welcomed to inform us a time frame for best delivery. Additional fees may apply if you request for must delivery on specific time. During our peak periods (Christmas, Valentines & Mother’s Day) we will have huge volumes to deliver, if you have placed an order for delivery it will be delivered between the above time period and only after this period should you call to enquire where your delivery is.
WHAT IF NO ONE IS THERE
If the recipient isn't there when we arrive, the flowers will be left in a place deemed safe by the courier, with a photo. This could be at the door of the house, around the side, outside the apartment door etc.
If our courier thinks it would be unsafe to leave your gift, your flowers will be returned to us. We will do everything we can to contact you before this happens as return delivery charge will have to be paid. Our team will contact you first for instructions. Please note deliveries to secured apartments or unit blocks will not be delivered unless a direct contact number for the recipient has been provided.
LIABILITY
We do not accept any liability for delayed deliveries caused by any third party or by traffic, fire, flood or mechanical breakdown.
We do not accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses.
Damaged/Faulty Goods: Please email us at info@pastoraleflower.com.au for replacement or refund for damaged/faulty goods. Any faults or issues MUST be reported within 24hours. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
Thank you for taking the time to read our delivery Terms & Conditions. If you have any questions, please feel free email us at info@pastoraleflower.com.au
